Refund and Cancellation Policy
Last updated: 27 May 2026
- ✅ 24-hour satisfaction guarantee for new subscribers — full refund, no questions asked
- ✅ Credit for prolonged service outages (over 24 hours)
- ✅ No binding contract — cancel anytime
- ❌ No refund if the Terms of Service have been violated
1. 24-Hour Satisfaction Guarantee
For new subscribers we offer a 24-hour satisfaction guarantee on the first subscription. If you are not satisfied with the service within the first 24 hours, we will refund the full amount paid — no questions asked, no conditions.
The refund request must be made within 24 hours of subscription activation by contacting [email protected] or via WhatsApp.
2. Cancelling Your Subscription
You may cancel your subscription at any time. There is no minimum contract period. Cancellation takes effect at the end of the current billing period — you retain full access to the service until then.
To cancel, contact us at [email protected] or via WhatsApp with your subscription email address. We will confirm cancellation within one business day.
3. Service Outage Credits
If the service experiences a verified outage longer than 24 consecutive hours, we will provide a proportional credit to your account automatically. Credits are calculated as follows:
| Outage Duration | Credit |
|---|---|
| Under 24 hours | No credit — minor disruptions are excluded |
| 24–72 hours | Proportional daily credit (e.g. 2 days free extension) |
| Over 72 hours | Full refund for the affected period + account extension |
Credits are applied to the next billing period or paid as a refund if the subscription is cancelled.
4. EU Consumer Withdrawal Right
Under EU consumer protection law (Consumer Rights Directive 2011/83/EU), you have the right to withdraw from a distance contract within 14 days of concluding it, without giving any reason.
However, if you have explicitly requested that the service begins before the 14-day period expires and the service has been fully performed, the right of withdrawal is lost. We recommend using our 24-hour satisfaction guarantee instead for the quickest resolution.
5. When Refunds Are Not Available
Refunds will not be issued in the following circumstances:
- The subscriber has violated the Terms of Service (e.g. sharing credentials, unauthorised resale)
- The refund request is made after the 24-hour guarantee period for a service that has been used
- The service disruption was caused by the subscriber's own internet connection or device
- The subscription has been renewed for a second or subsequent period (unless a service outage credit applies)
6. Refund Process
- Contact us at [email protected] or via WhatsApp
- Provide your subscription email address and reason for the refund request
- We will acknowledge your request within 2 business hours
- Approved refunds are processed within 3–5 business days to the original payment method
7. Contact
For refund or cancellation enquiries:
Email: [email protected]
Phone: +447451253585
WhatsApp: Open Chat (fastest response)
Refund Policy: practical details, benchmarks and buyer checks
What Finnish users should verify before trusting the page or service
Finland is a demanding streaming market because many homes use a mix of fibre, 5G home internet, apartment Ethernet and older Wi‑Fi routers. A useful IPTV guide should therefore discuss the whole chain: the subscription credentials, the player app, the router, the TV device and the support process. If one part is weak, channel quantity alone will not make the experience good.
- Test during prime time, especially Friday evening and live sports, not only at noon.
- Check EPG accuracy for Finnish channels, Nordic sports and children’s channels.
- Use Ethernet where possible; if using Wi‑Fi, prefer 5 GHz or Wi‑Fi 6 near the television.
- Confirm the refund window, support language and whether renewal is manual or automatic.
Legal and trust notes
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Editorial quality checklist for this page
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